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Voted Best Automotive Repair in Vancouver

Best Automotive Repair in Vancouver

Best Automotive Repair in VancouverPawlik Automotive has won GOLD as Best Automotive Repair on the Westside of Vancouver!

This makes the 11th time we have one a “Best of Vancouver” in vehicle repair honour.

It’s humbling and gratifying to know that our customers appreciate the service we provide. We work hard at getting better; the systems we use, the training and equipment we invest in to look after your vehicles better.

Thank you! We appreciate our customers.

Best in Vancouver 2012

Best of Vancouver – 2012

Honoured to Present Great News Today!

We are “The Georgia Straight” Best of Vancouver winner for Best Auto Service (independent) again for 2012.

These winners were selected by readers in an on-line survey conducted earlier this year.

We’re very thankful to all our customers who supported us. It’s an honour that we take very seriously and will continue to do our very best to take great care of you, your car and/or light truck.

WestEnder Best of 2012

We Have Exciting News Today!

We are “WestEnder Vancouver Urban Weekly” Best of the City gold winner for most favored Auto Repair and Service for 2012.

 

 

We are thankful of all our customers who supported us. It’s an honour that we take very seriously and will continue to do our very best to take great care of you, your car and/or light truck.

We Service New Cars

We love servicing new vehicles and always appreciate working with the clean, shiny and newly painted undercarriage and suspension components.

Many of our clients bring their new vehicles to us for service but some take their new cars to the dealer. Is it because they feel their warranty will be voided if the dealer doesn’t service it? Is it because the glitzy feel of the dealership somehow pulls on them and makes them feel like these are the folks who will best service this car? Were they told that their car must be serviced by the dealer? Or perhaps, after years of fixing their old car we are thought of as the “old car repair shop.”

Whatever the reason it is time to bust a few myths:

Myth 1:

My warranty will be void if anyone other than the dealer services my car.

Fact: Any qualified auto service facility can perform the manufacturers recommended maintenance and your warranty remains valid. By the way it is illegal for anyone selling you a new car to state that you must have your car serviced at their dealership.

Myth 2:

If there is a warranty related problem the dealer won’t take care of me because I have done my service elsewhere.

Fact:

    The dealer is obliged to repair any warranty concerns that the manufacturer authorizes and most are happy to do so as it is business for them.

Myth 3:

The dealer knows my car better. It’s new technology and they have the tools to fix it.

Fact:

    While dealer technicians are specifically trained on their type of vehicle all cars function the same way with only subtle differences. We have state of the art equipment and repair information that is equal to or better than the dealer.

Myth 4:

If there is a recall only the dealer will know that.

Fact:

    We have a state of the art database which lists all manufacturers maintenance schedules as well as recalls. We look these over every time your car is brought in for service.

I hope that this sheds some light for you and helps you make a choice as to who services your car.

As a further advantage to dealing with us we are your 3rd party advocate to be certain that your vehicle is being properly serviced and any warranty related concerns are brought to your attention. So much of your car is hidden and unless someone mentions a concern you are unlikely to know that it is needed.

If you like the service and value that you get from the dealership by all means stick with them; however do know that you have a choice, and I believe that we offer a fabulous choice, superior to the dealership.

Underside of 2011 Dodge Avenger in for its first service

What We Do – A BNI Presentation

BNI Big Tsunami, Vancouver, BC

Good Morning, I’m Bernie from Pawlik Automotive.

BNI Big Tsunami, Vancouver, BC

Pawlik Automotive is an auto service shop located in the Marpole area of Vancouver, BC. We’ve been in business since 1991 which makes us 20 years old this year. We service most makes of cars and light trucks and we do pretty much all the maintenance and repairs that your car will need. What we don’t do is bodywork, windshields and detailing.

I want to speak today on a few aspects of our business that are unique.

Let’s face it there are a lot of auto repair shops out there but there are several things that make Pawlik Automotive an excellent choice for servicing your vehicle.

Wholistic Approach

We take what I call a wholistic approach to vehicle service. Auto Inspection reportWe look at the whole car, evaluate it and let you know what service is required now and what is required in the future. The basis of that service comes via this very colorful and detailed inspection form. Having us as your partner in vehicle service undoubtedly saves you money in the long run.

An Honest Mechanic

We don’t use a heavy handed or fear based tactics as a way of selling service.

    I can give an example from this week: we had a client who complained that her brakes were making a noise. I drove the car and noted a grinding noise at some times: it was intermittent and coming from her front brakes. Upon inspection we found 4 mm remaining on the brake pads and the rotors were in good condition. 4 mm on this car could last another 20 to 30,000 kilometers and there was no safety issue involved. We let her know that we could replace her pads & rotors now and eliminate her noise or she could safely leave them and live with the noise. She opted to leave them, a $500 sale walked out the door while our integrity remained intact!

Fleet Maintenance

Another area of specialty for us is fleet maintenance: essentially these are vehicles used for business and most often these would be trades companies: plumbers, electricians, locksmiths, rubbish removal companies and garden maintenance companies just to name a few.

What makes our service so valuable to fleets is our thorough inspections along with accurately recording the work needed and booking future appointments along with reminding them of when service is needed.

    I can give an example of how we’ve helped one of our fleet clients: Action Integrated SecurityWe service a company called Action Integrated Security who have about 15 vehicles, mostly heavily loaded vans. When they started bring their vehicles to us they were in pretty bad shape but we got them maintained to our high standards.
    One area of concern remained and that was that some of their vans were eating brakes at an alarming rate and this was in spite of our use of the best quality brake parts available. After a few of their trucks ran into horrifically expensive brake jobs which could have been prevented by inspections, the company’s owner, upon my suggestion now brings all of their vehicles to us for every service.
    They had been going to quick lubes for oil services as this was convenient for them as their technician did not have to be without a vehicle. Unfortunately quick lubes don’t look at the whole vehicle and much was being missed. We now inspect their brakes at every service and note any quick wearing brakes so they can be dealt with before they wear out. This is saving them a lot of money.

Diesel Vehicles

Diesel cars and diesel trucks are another area of specialty for us. Many auto repair shops don’t do diesels but we love them and have invested in the equipment and education to diagnose and repair them properly.

    An example of some of our diesel service is on 6 liter Ford diesels:Ford Diesel Head Gasket Repairs these are very common in pick up trucks from 2003 to 2006 model years. Unfortunately this engine is not reliable stock but with proper repairs it can be made bulletproof and we have done this to a number of these engines.

Proper Diagnosis

Doing proper diagnosis is very important to fixing a modern vehicle and it is a big part of our business and it’s something that we do very well. There are many expensive parts to go wrong so it is essential to take the time to find out what the exact cause is so that our client’s money is not wasted.

    Here’s an example of the value of diagnosis: A couple of days ago we had a Dodge truck with a check engine lamp on and it’s engine running with a slight misfire. His previous shop had not done diagnosis but had installed many parts in hopes of fixing the concern: new spark plugs, ignition wires, distributor cap & rotor and a fuel injector in 1 cylinder.
    They had charged him a fair amount of money and while some of these parts may have been needed they had not solved his concern. We diagnosed his concern and found a bad intake valve in #8 cylinder which required some engine work. Chances are most of the other parts were unnecessary and were a waste of his money: had this vehicle owner done diagnosis first he would have undoubtedly saved hundreds of dollars.

Pawlik Website

Over the past few years I’ve invested heavily into our website and created educational materials. I write blog articles frequently about all sorts of auto repair topics and have created several videos on how we do our work and what makes us unique.

I encourage you to take the time to look around as it explains a lot about how we do things here at Pawlik Automotive.

If you have someone that you’d like to refer to us please ask them to look at our videos as it will give them an idea about how we do things and what makes us unique. Pawlik Auto Repairs YouTube ChannelWhile I have fun making these I do it so that people will learn about what makes their vehicle tick and what goes into the work that we do so they can get a better understanding of the value that we offer.

Please take a couple of minutes to view one of my videos this week. Just go on You Tube – Pawlik Automotive. I’d love to hear your feedback.

AirCare Quality Repair Award Winner

AirCare Award certificate

I am pleased to announce that our shop has won an AirCare Quality Repair Award. Very few technicians receive these awards and I am honoured to have met the criteria. To win this award a technician must perform a set number of repairs per year and have a passing average of 95%.

Our shop average over the past 12 months is 100%!

When you bring your vehicle to Pawlik Automotive you can count on receiving the finest AirCare repairs and service in Vancouver with a commitment to fixing your car properly: doing so not only keeps your vehicle running at its best, but also keeps our air clean.

Bernie Pawlik's AirCare Quality Repair Award, received July 4, 2011

Yes, We Service Land Rover (And Range Rover Too)

Range Rover Land Rover

Land Rover has established a reputation as a fabulously reliable go anywhere vehicle. For decades they have been found at all corners of the globe driving on hard pavement or just as easily, where no road exists! We service Land Rover and the very luxurious Range Rover at Pawlik Automotive with care, expertise and the latest diagnostic equipment.

For many years British vehicles had a horrible reputation as being unreliable and older Land Rovers were not without fault. That however has changed: these vehicles are very well built, are extremely reliable and best of all, parts are readily available. We look forward to taking care of your Land Rover or Range Rover with our expert care and service.

The Luxurious 2006 Range Rover HSE and the Rugged 1995 Land Rover Discovery

Giving You The Straight Goods On Your Vehicle

Auto Inspection report

”In all my years this is the most thorough inspection anyone has done on my truck.”
Auto Inspection report
This comment came from a new client as I explained the findings of our comprehensive inspection on his 1994 Ford F250 Diesel Pick up. For a man in his seventies who had owned this vehicle and others for many years I took this as a great compliment and a testament to the thoroughness of the service that we offer at Pawlik Automotive.

We look at cars and trucks in a complete way and strive to educate you about your whole vehicle so that you can make good choices about how to care for it. Our car inspections are very thorough and help save you money.

2011 Best of the City

West Ender Best of the City Winner Pawlik Automotive

2011 Westender – Best of the City, Reader’s Choice Awards – Pawlik Automotive! We’re so thankful to all of you, our awesome clients who supported us. We will continue to do you proud and continue to offer the top notch service that you expect in taking great care of your car and/or light truck.

2010 Best of Vancouver Pawlik Automotive

pawlik automotive best of vancouver winner 2010

2010 Winner Best Automotive Service

Pawlik Automotive voted Georgia Straight “Best of Vancouver” 2010 – We’ve very honoured to have been voted #1 – again! We’re very thankful to all our customers who supported us. It’s an honour that we take very seriously and will continue to do our very best to take great care of your car and/or light truck.

Best of Vancouver Winner - Pawlik Automotive

Best Auto Service