Mark: Hi, it's Mark from Top Local. We're here with Bernie Pawlik, Pawlik Automotive in Vancouver. We're talking cars. How're you doing today Bernie?
Bernie: Doing well.
Mark: So BMW 328d xDrive. What was going on with this car?
Bernie: So this vehicle was brought to our shop. The owner had been servicing it at the BMW dealer his local dealership and there was an issue with it. It was running kind of funny, like lacking power, shaking, misfiring was what it felt like. And it's a diesel. And they basically said they didn't know what else to do with it and recommended they take it to a diesel specialist.
Mark: Ok wait a minute. Like the dealer didn't know haw to fix the brands car where they have the experts factory trained et cetera, et cetera blah blah blah, we're the best at fixing this car. They couldn't fix the car?
Bernie: Exactly and you know, this isn't the only time we've seen this. I mean, this is the first BMW we've seen like this but we had, actually same week, we did this repair last week. We had a Jeep Grand Cherokee diesel. We have the same thing with a lot of these Jeep diesels, where the dealers can't, they don't really have the expertise to fix it. I think the thing abut dealerships, people don't realize they tend to cherry pick their work. They're into making profit. It's a good thing for a business but you know, what when you buy a vehicle it's a little bit outside of the normal edge. You can expect that kind of service from a dealer where they may not be actually able to figure out what's going with the vehicle, unless it's something simple. And in all fairness, it was a little complex in terms of, there's no plug the scan tool in and figure out what was going on with it. There was no information around that. But still you know any decent technician, I mean they should stand behind their products and their work, you know and charge accordingly to fix it.
Mark: So what tests and diagnosis did you do on the vehicle?
Bernie: So of course, our first thing with pretty well any diagnostic like this is, road test the vehicle, get a feel for the concern. We did that. Then next plugged our scan tool and did a full vehicle code scan and found nothing. There was no codes in the engine module. Nothing in the drivetrain. So at that point it was a little bit interesting. Ok, what could it be? So we drove it around a little while longer and kind of intuitively, myself and my other lead technician, we drove around quite a lot. I had a sense it felt like possibly an engine misfire but it also had a feeling like there could be something with the drivetrain. Like something that either the transmission or transfer case or something that was causing it to buck and shift and do some weird things. So that's kind of where we're at. We're kind of left with a feeling of what it might be.
Mark: Ok so that's where the 38 years of experience comes into play. No conclusive data to make a decision on but basically intuition. What were you next steps?
Bernie: Yeah so our next steps of course are research. Of course the dealer had already faced this problem and they had no suggestion other than take it somewhere else. There's a lot of information online. We have a lot of resources. We pay subscriptions for repair information programs that have a lot of good repair information and network. I way network or like other technicians, who may have found issues who post repairs. We did a little research there. Then our diagnostic scan tool also comes with a team of, it's a European scan tool. They have a whole team of technical resources people, where we can send in the data files. We get information from them. So when you come to our shop, this is the kind of thing that you get with a lot of the cars that we service. We have those resources that are really , the kind of thing you'd expect only from a dealership. Well actually in a way ours is better because we actually have resources. We we set the file in, talked with a technician who suggested possibly a transfer case issue. So our next step was basically to unhook the transfer case. It's electronically controlled. Road tested the vehicle, sure enough, drove perfectly well. The issue was gone. So the clear conclusion, the transfer case was defective.
Mark: So what's involved in repairing the transfer case?
Bernie: Well basically this is a replace the unit only type of job. So we bought a transfer case from BMW. Not certain if it was remanufactured or brand new. It certainly looked brand new when we took it our of the box but the do charge a kind of hefty core charge but nonetheless, it's an OEM spec BMW transfer case.There's a lot of electronic controls on these things and so that was basically the replacement. It's not an entirely difficult job. Fortunately it's a few hours work but fairly straightforward to unbolt and bolt back in and then there's some electronic programming that needs to be done to encode the transfer case to the vehicle which again not overly complicated. You have to have the right tools and data files but again not overly complicated and it worked fantastic.
So there's the nice 328d xDrive again. This is a diesel and..
Mark: A four wheel drive
Bernie: A four wheel drive, yeah and that as you know, adds some complications. So I mean all wheel drive is great but it certainly adds complexity. There are some vehicles where I find that the all wheel drive really doesn't create any extra costs and that Subaru is certainly one of them but a lot of European cars there are issues. So this is the transfer case. This is a view of the transfer case, it actually bolts up to the transmission end. So this would be the drive output to the front axle shaft, there the front drive shaft. And then this is a view of the rear end of it. So this goes to the rear drive shaft. This is, there's an electronic module, a control unit on the bottom of this thing. So there's the plugs underneath there. Fortunately for diagnostic purposes it wasn't too difficult to access them and unplug them and plug them back in. You know that is a piece of the transfer case. It obviously comes with the unit. So what's inside is probably fairly straightforward but you never know what these kind of things. You know they're not your sort of American style four wheel drive transfer case where it just locks gears together. These allow for smooth, they allow for slippage under certain conditions. So you don't feel like you're, the vehicle doesn't bind when you're going around corners. But of course, sometimes things go wrong like they did in this case.
Mark: So when you unhooked it, was it just running a straight pass through or just running the rear wheels, driving driving the rear wheels?
Bernie: I imagine that's what was happening. I can't really say for certain but all I can say is that the bucking and that strange power loss and all those issues that we were experiencing was gone. So is was something, I would imagine that there were some clutch packs inside the transfer case that were engaging and disengaging at times that they weren't supposed to. Causing the vehicle to shudder and do strange things and that could have been as a result of that electronic module or just sending the wrong signals or something with a worn out clutch pack or something like that.
Mark: Is this a common issue on xDrive BMW cars?
Bernie: So the owner of this vehicle fortunately had an extended warranty and in this particular warranty, we deal with a lot of extended warranty companies. This company insisted on sending an inspector over to have a look at it to verify that we diagnosed the right thing that they they were spending their money, the customers money wisely. So we took him out, drove it around, unplugged the module. He verified that he was happy with our diagnosis and actually he said, "Oh yeah, we see this problem all the time." According to the dealer I bought the transfer case from I returned the core he said, "We hardly see any of these things. It's kind of surprising". So different opinions but it seems like a common enough problem. So if you own one of these vehicles, you can expect you know, probably a transfer case repaired possibly at some point in the history of the vehicle.
Mark: So I imagine that the owner was pretty happy to have an extended warranty. What was the mileage on this vehicle?
Bernie: Only 62,000 kilometres So it's still a youngster. I mean very low mileage. You kind of think well, you know, when you're up to 150 or 200 K's maybe that would happen. But 62 is pretty young and the vehicle's of 2014 so its only 5 years old. So not really very old. Yes, I would imagine he was very happy to have that. Certainly more than paid for the price of the warranty with just this one repair job. I'm often sort of sit on the fence with extended warranty. Sometimes I think, well they're not worth it. You know certain cars like, a lot of Honda products for instance, they've you know, and Toyota's, they proved to be exceptionally reliable and having something like this go wrong with a car like that would be very unusual. But with a lot of European cars, there's so many fancy, expensive things that you know, they are, it is worth having most of the time, an extended warranty.
Mark: And this is a diesel without a lot of miles, not necessarily what we would recommend people to buy, but how are these BMW diesels for reliability?
Bernie: I'll be honest. We have very few clients with them because they're just not very common cars which explains whey the dealer is even saying take it somewhere else because even they don't have a lot of experience. When you look at the lineup of BMWs, there's very few diesels around. We have serviced a few. They've tended to be fairly reliable so far but all of them have been pretty low mileage and I hate to say it but they are a European diesel. There's a lot of stuff that goes wrong with Volkswagen diesels. A lot of stuff with Mercedes. So given time, things will go wrong with this vehicle. I mean certainly, the gas mileage is fantastic and there's a lot of of good features about it but I think it's a kind of vehicle you probably don't want to hang on to for too long lest there be some very expensive repairs down the road. But so far, you know, we haven't run into too many issues with them.
Mark: It might be a car that if you were driving for instance, a hundred thousand kilometres a year and doing a lot of highway driving, it might be a fantastic vehicle for that. But driving around town, maybe not the best choice?
Bernie: Exactly. Yeah I will say that with diesels, they've got to be hot. They've got to be really hot and driving a lot is good for it. Anything else you know, short trips definitely not the best for a diesel. Not good at all.
Mark: So there you go. If you're looking for service and the dealer doesn't know what to do, the guys to see are Pawlik Automotive. You can reach them at 604-327-7112. It happens more often than you think. And of course pawlikautomotive.com is a place to check out over 650 articles on there about all makes and models of vehicles and repairs. Pawlik Auto Repair is the channel on YouTube and there's many hundreds of vides on there talking about the same thing. And of course, thanks so much for listening to the podcast and watching. We really appreciate it. Thanks Bernie.
Bernie: Thank you Mark. And thank you for watching.