Mark: Hi, it’s Mark from Top Local, we’re here with Bernie Pawlik, Pawlik Automotive in Vancouver, Vancouver’s best auto service experience. Eighteen time winners of Best Auto Repair in Vancouver as voted by their customers and fixing and repairing, maintaining cars in Vancouver for 38 years. How’re you doing Bernie?
Bernie: Doing very well.
Mark: So I guess we want to address why are we doing a podcast?
Bernie: Why are we doing a podcast? Well, we have been doing videos, as many of you have seen, we’ve been doing videos for several years now, it’s been great for our business because it’s brought a lot of customers through our door. But there’s also a lot of people around the world who watch these videos and so I realize there’s a value that people are getting out of our education that we’re providing, so that’s why we’re going to use podcasts. So you can get more hopefully useful information.
Mark: And what kind of viewpoint are we coming from?
Bernie: We’re coming from the viewpoint, I mean as a person, as a shop owner, I really believe in maintenance. Maintaining your car’s really important to make sure that it’s reliable. So it’ll start, and when you want to hit the brakes, your brakes work, so we avoid, we try to take the surprises out of your car life at our shop.
So the viewpoint we’re coming from is first of all maintenance, but we’re also showing repairs that are interesting, things that are going wrong with cars. Just a wide variety of issues, different brands, whatever I think is interesting to people. Common problems, things we’ve helped people out where we may have saved a lot of money on certain repairs for people.
Mark: And so, we’ve talked about many different vehicles, brands, models, different ranges of years and some of them have some pretty significant reliability issues. We’ve gotten some pretty hot comments on our videos over the years. What’s you response to that?
Bernie: Well, I know there’s some people that just defend their brand name and they think we’re saying bad things about it. I'm not here to defend any particular brand of car, actually I like them all. I mean, I find working on cars fascinating. One thing I didn’t mention, I think you know, even growing up I found automobiles and trucks are just fascinating, the way they work, they just keep getting more and more interesting.
I find all makes and models are good but we’re just calling out what we see. You know if there’s a certain vehicle where spark plugs keep blowing out of the engine, you’ll know who I’m talking about, we’re going to talk about that. And if you’re going to buy a vehicle like this, or if you own it, nothing wrong, it’s just what and how it was engineered and built and it’s just something that needs to be fixed. So that’s the perspective we come from.
We have no brand preference. I mean I own a wide variety of vehicles, some I’d recommend others to buy, some I wouldn’t. Do I make the right choices? I don’t know, I just buy them because I like them. Everyone has their own reasons. It’s kind of like a car can often be like a fashion statement for some people, other people as long as they get from A to B in what’s reliable that’s all that counts. So yeah, we’re just here to call it like we see it.
Mark: So there you go. If you’re looking for service for your vehicle in Vancouver or want to ask questions, you can contact us at pawlikautomotive.com. You can check out our Podcast on iTunes or our videos on Youtube. Thanks Bernie!
Bernie: Thanks Mark
This makes the 11th time we have one a “Best of Vancouver” in vehicle repair honour.
It’s humbling and gratifying to know that our customers appreciate the service we provide. We work hard at getting better; the systems we use, the training and equipment we invest in to look after your vehicles better.
Thank you! We appreciate our customers.
Best of Vancouver – 2012
Honoured to Present Great News Today!
We are “The Georgia Straight” Best of Vancouver winner for Best Auto Service (independent) again for 2012.
These winners were selected by readers in an on-line survey conducted earlier this year.
We’re very thankful to all our customers who supported us. It’s an honour that we take very seriously and will continue to do our very best to take great care of you, your car and/or light truck.
We are “WestEnder Vancouver Urban Weekly” Best of the City gold winner for most favored Auto Repair and Service for 2012.
We are thankful of all our customers who supported us. It’s an honour that we take very seriously and will continue to do our very best to take great care of you, your car and/or light truck.
We love servicing new vehicles and always appreciate working with the clean, shiny and newly painted undercarriage and suspension components.
Many of our clients bring their new vehicles to us for service but some take their new cars to the dealer. Is it because they feel their warranty will be voided if the dealer doesn’t service it? Is it because the glitzy feel of the dealership somehow pulls on them and makes them feel like these are the folks who will best service this car? Were they told that their car must be serviced by the dealer? Or perhaps, after years of fixing their old car we are thought of as the “old car repair shop.”
Whatever the reason it is time to bust a few myths:
My warranty will be void if anyone other than the dealer services my car.
If there is a warranty related problem the dealer won’t take care of me because I have done my service elsewhere.
The dealer knows my car better. It’s new technology and they have the tools to fix it.
If there is a recall only the dealer will know that.
I hope that this sheds some light for you and helps you make a choice as to who services your car.
As a further advantage to dealing with us we are your 3rd party advocate to be certain that your vehicle is being properly serviced and any warranty related concerns are brought to your attention. So much of your car is hidden and unless someone mentions a concern you are unlikely to know that it is needed.
If you like the service and value that you get from the dealership by all means stick with them; however do know that you have a choice, and I believe that we offer a fabulous choice, superior to the dealership.
Pawlik Automotive is an auto service shop located in the Marpole area of Vancouver, BC. We’ve been in business since 1991 which makes us 20 years old this year. We service most makes of cars and light trucks and we do pretty much all the maintenance and repairs that your car will need. What we don’t do is bodywork, windshields and detailing.
I want to speak today on a few aspects of our business that are unique.
Let’s face it there are a lot of auto repair shops out there but there are several things that make Pawlik Automotive an excellent choice for servicing your vehicle.
We take what I call a wholistic approach to vehicle service. We look at the whole car, evaluate it and let you know what service is required now and what is required in the future. The basis of that service comes via this very colorful and detailed inspection form. Having us as your partner in vehicle service undoubtedly saves you money in the long run.
We don’t use a heavy handed or fear based tactics as a way of selling service.
Another area of specialty for us is fleet maintenance: essentially these are vehicles used for business and most often these would be trades companies: plumbers, electricians, locksmiths, rubbish removal companies and garden maintenance companies just to name a few.
What makes our service so valuable to fleets is our thorough inspections along with accurately recording the work needed and booking future appointments along with reminding them of when service is needed.
Diesel cars and diesel trucks are another area of specialty for us. Many auto repair shops don’t do diesels but we love them and have invested in the equipment and education to diagnose and repair them properly.
Doing proper diagnosis is very important to fixing a modern vehicle and it is a big part of our business and it’s something that we do very well. There are many expensive parts to go wrong so it is essential to take the time to find out what the exact cause is so that our client’s money is not wasted.
Over the past few years I’ve invested heavily into our website and created educational materials. I write blog articles frequently about all sorts of auto repair topics and have created several videos on how we do our work and what makes us unique.
I encourage you to take the time to look around as it explains a lot about how we do things here at Pawlik Automotive.
If you have someone that you’d like to refer to us please ask them to look at our videos as it will give them an idea about how we do things and what makes us unique. While I have fun making these I do it so that people will learn about what makes their vehicle tick and what goes into the work that we do so they can get a better understanding of the value that we offer.
Please take a couple of minutes to view one of my videos this week. Just go on You Tube – Pawlik Automotive. I’d love to hear your feedback.
I am pleased to announce that our shop has won an AirCare Quality Repair Award. Very few technicians receive these awards and I am honoured to have met the criteria. To win this award a technician must perform a set number of repairs per year and have a passing average of 95%.
Our shop average over the past 12 months is 100%!
When you bring your vehicle to Pawlik Automotive you can count on receiving the finest AirCare repairs and service in Vancouver with a commitment to fixing your car properly: doing so not only keeps your vehicle running at its best, but also keeps our air clean.
Land Rover has established a reputation as a fabulously reliable go anywhere vehicle. For decades they have been found at all corners of the globe driving on hard pavement or just as easily, where no road exists! We service Land Rover and the very luxurious Range Rover at Pawlik Automotive with care, expertise and the latest diagnostic equipment.
For many years British vehicles had a horrible reputation as being unreliable and older Land Rovers were not without fault. That however has changed: these vehicles are very well built, are extremely reliable and best of all, parts are readily available. We look forward to taking care of your Land Rover or Range Rover with our expert care and service.
”In all my years this is the most thorough inspection anyone has done on my truck.”
This comment came from a new client as I explained the findings of our comprehensive inspection on his 1994 Ford F250 Diesel Pick up. For a man in his seventies who had owned this vehicle and others for many years I took this as a great compliment and a testament to the thoroughness of the service that we offer at Pawlik Automotive.
We look at cars and trucks in a complete way and strive to educate you about your whole vehicle so that you can make good choices about how to care for it. Our car inspections are very thorough and help save you money.
2011 Westender – Best of the City, Reader’s Choice Awards – Pawlik Automotive! We’re so thankful to all of you, our awesome clients who supported us. We will continue to do you proud and continue to offer the top notch service that you expect in taking great care of your car and/or light truck.