We love servicing new vehicles and always appreciate working with the clean, shiny and newly painted undercarriage and suspension components.
Many of our clients bring their new vehicles to us for service but some take their new cars to the dealer. Is it because they feel their warranty will be voided if the dealer doesn’t service it? Is it because the glitzy feel of the dealership somehow pulls on them and makes them feel like these are the folks who will best service this car? Were they told that their car must be serviced by the dealer? Or perhaps, after years of fixing their old car we are thought of as the “old car repair shop.”
Whatever the reason it is time to bust a few myths:
Myth 1:
My warranty will be void if anyone other than the dealer services my car.
Fact: Any qualified auto service facility can perform the manufacturers recommended maintenance and your warranty remains valid. By the way it is illegal for anyone selling you a new car to state that you must have your car serviced at their dealership.
Myth 2:
If there is a warranty related problem the dealer won’t take care of me because I have done my service elsewhere.
Fact:
- The dealer is obliged to repair any warranty concerns that the manufacturer authorizes and most are happy to do so as it is business for them.
Myth 3:
The dealer knows my car better. It’s new technology and they have the tools to fix it.
Fact:
- While dealer technicians are specifically trained on their type of vehicle all cars function the same way with only subtle differences. We have state of the art equipment and repair information that is equal to or better than the dealer.
Myth 4:
If there is a recall only the dealer will know that.
Fact:
- We have a state of the art database which lists all manufacturers maintenance schedules as well as recalls. We look these over every time your car is brought in for service.
I hope that this sheds some light for you and helps you make a choice as to who services your car.
As a further advantage to dealing with us we are your 3rd party advocate to be certain that your vehicle is being properly serviced and any warranty related concerns are brought to your attention. So much of your car is hidden and unless someone mentions a concern you are unlikely to know that it is needed.
If you like the service and value that you get from the dealership by all means stick with them; however do know that you have a choice, and I believe that we offer a fabulous choice, superior to the dealership.
