What We Do – A BNI Presentation
Good Morning, I’m Bernie from Pawlik Automotive.
Pawlik Automotive is an auto service shop located in the Marpole area of Vancouver, BC. We’ve been in business since 1991 which makes us 20 years old this year. We service most makes of cars and light trucks and we do pretty much all the maintenance and repairs that your car will need. What we don’t do is bodywork, windshields and detailing.
I want to speak today on a few aspects of our business that are unique.
Let’s face it there are a lot of auto repair shops out there but there are several things that make Pawlik Automotive an excellent choice for servicing your vehicle.
We take what I call a wholistic approach to vehicle service. We look at the whole car, evaluate it and let you know what service is required now and what is required in the future. The basis of that service comes via this very colorful and detailed inspection form. Having us as your partner in vehicle service undoubtedly saves you money in the long run.
An Honest Mechanic
We don’t use a heavy handed or fear based tactics as a way of selling service.
I can give an example from this week: we had a client who complained that her brakes were making a noise. I drove the car and noted a grinding noise at some times: it was intermittent and coming from her front brakes. Upon inspection we found 4 mm remaining on the brake pads and the rotors were in good condition. 4 mm on this car could last another 20 to 30,000 kilometers and there was no safety issue involved. We let her know that we could replace her pads & rotors now and eliminate her noise or she could safely leave them and live with the noise. She opted to leave them, a $500 sale walked out the door while our integrity remained intact!
Another area of specialty for us is fleet maintenance: essentially these are vehicles used for business and most often these would be trades companies: plumbers, electricians, locksmiths, rubbish removal companies and garden maintenance companies just to name a few.
What makes our service so valuable to fleets is our thorough inspections along with accurately recording the work needed and booking future appointments along with reminding them of when service is needed.
I can give an example of how we’ve helped one of our fleet clients: We service a company called Action Integrated Security who have about 15 vehicles, mostly heavily loaded vans. When they started bring their vehicles to us they were in pretty bad shape but we got them maintained to our high standards.
One area of concern remained and that was that some of their vans were eating brakes at an alarming rate and this was in spite of our use of the best quality brake parts available. After a few of their trucks ran into horrifically expensive brake jobs which could have been prevented by inspections, the company’s owner, upon my suggestion now brings all of their vehicles to us for every service.
They had been going to quick lubes for oil services as this was convenient for them as their technician did not have to be without a vehicle. Unfortunately quick lubes don’t look at the whole vehicle and much was being missed. We now inspect their brakes at every service and note any quick wearing brakes so they can be dealt with before they wear out. This is saving them a lot of money.
Diesel cars and diesel trucks are another area of specialty for us. Many auto repair shops don’t do diesels but we love them and have invested in the equipment and education to diagnose and repair them properly.
An example of some of our diesel service is on 6 liter Ford diesels: these are very common in pick up trucks from 2003 to 2006 model years. Unfortunately this engine is not reliable stock but with proper repairs it can be made bulletproof and we have done this to a number of these engines.
Doing proper diagnosis is very important to fixing a modern vehicle and it is a big part of our business and it’s something that we do very well. There are many expensive parts to go wrong so it is essential to take the time to find out what the exact cause is so that our client’s money is not wasted.
Here’s an example of the value of diagnosis: A couple of days ago we had a Dodge truck with a check engine lamp on and it’s engine running with a slight misfire. His previous shop had not done diagnosis but had installed many parts in hopes of fixing the concern: new spark plugs, ignition wires, distributor cap & rotor and a fuel injector in 1 cylinder.
They had charged him a fair amount of money and while some of these parts may have been needed they had not solved his concern. We diagnosed his concern and found a bad intake valve in #8 cylinder which required some engine work. Chances are most of the other parts were unnecessary and were a waste of his money: had this vehicle owner done diagnosis first he would have undoubtedly saved hundreds of dollars.
Over the past few years I’ve invested heavily into our website and created educational materials. I write blog articles frequently about all sorts of auto repair topics and have created several videos on how we do our work and what makes us unique.
I encourage you to take the time to look around as it explains a lot about how we do things here at Pawlik Automotive.
If you have someone that you’d like to refer to us please ask them to look at our videos as it will give them an idea about how we do things and what makes us unique. While I have fun making these I do it so that people will learn about what makes their vehicle tick and what goes into the work that we do so they can get a better understanding of the value that we offer.
Please take a couple of minutes to view one of my videos this week. Just go on You Tube – Pawlik Automotive. I’d love to hear your feedback.