Mark: Hi, it's Mark Bossert from Top Local. We're here with Bernie Pawlik of Pawlik Automotive in Vancouver and we have an announcement as they've been voted again as Best Auto Repair in Vancouver. How're you doing today Bernie?
Bernie: Well, with that kind of news, I'm super happy. It's awesome being acknowledged for that.
Mark: So, it's 21 times now. Twenty one times voted as Best Auto Repair in Vancouver and this is the 10th time winning Best Auto Repair in Vancouver from the Georgia Straight newspaper. Who votes for these?
Bernie: They're all readers. It's a Reader Choice Award program. And obviously these would be customers of ours who vote. So since we're not like you know, a hugely branded company like well I won't say and names, but you know there'll be customers of ours who vote, who are readers of that paper.
Mark: What do you think the value of this is?
Bernie: Well, I mean, for us. I remember the first time we won back in 2008, I was thinking, oh this is kind of nice, but I'm just kind of a humble quiet guy, something, whatever. But then I started to get some customers coming in, I saw you in the Georgia Straight. I realized, hey this is actually a pretty good acknowledgment. And so the value for us is especially after 10 times is that we're recognized as being a really awesome good auto repair shop - like best in Vancouver according to our customers. So that's a really awesome thing and you know, for people, it holds us accountable too. I mean, I would like next year to be the best auto repair shop. So we've got to keep up the good work and keep people happy.
Mark: So why do you think people got for you?
Bernie: I think the work that we do is good but I think a lot of it is how we communicate with our customers and who we are as people. I mean, are we the best auto repair shop in Vancouver in terms of work. I can't say for sure. I mean I know a lot of really really good shops in Vancouver and there's lots of great shops all over the world but I think, you know to me, it's just the relationship we have with our customers. I think allows this to happen.
Mark: So 21 times. That's a lot of years. What does it take to be able to do that for that many times, that long, you'll be able to run your business and keep your staff dedicated to looking after your customers?
Bernie: Yeah, I mean we just, to me I'm always very careful and I can't say that we've satisfied everyone a hundred percent. I mean they're all, we're human beings. They're human beings. Sometimes personalities don't work. Sometimes a job might not go as expected but I think we try really hard to make sure that people are happy and I go out of my way most of the time, to make sure that people are happy with what we do. And if something happens where I really feel like, no this is not our issue, I'll say so and I you know, that's kind of what I can say about that. But we do care that people are happy with the work that we do.
Mark: And do you feel like honesty is a big part of this?
Bernie: Absolutely. Honesty, transparency and giving people options too. You know, we have a lot of people who come to us, who come in, they may have not had their car serviced in a long time and because they haven't found someone they trust or they're too busy or well for whatever reason. And there may be a huge list of things that the car could us to get back into really premium shape but we'll prioritize things and maybe, you know you'll need to do these two or three items like right now. These are important. Six months from now, you can do these. Down the road, you can do this. Depends on your budget, what you want to do. Some people say, yeah I want you to fix everything. Other people going, you know, I'm going to get rid of the car. We just leave that option open to people. So we just leave that option open to people. So I think that's a really big contributor to how people like to deal with us.
Mark: Do you guys ever just do the work and not let the customer know and then surprise them?
Bernie: No we don't. We have a mission statement. At least if we do that and a customer says, Hey I don't want to pay for that, they can walk out without paying because, well of course, they're probably be a conversation. But we have a mission statement that says you'll never pay more that the last estimate. So you know, if we tell you, Hey Mark, you're going to be paying 200 dollars including taxes for this inspection we're going to do in your car. That's the most you can expect the bill to be unless we've phoned you up and said, of Hey by the way you need this, this and this and its going to cost this amount of money. And you say ok I want you to do that for that amount of money. Then we'll make sure we have agreement so when you come in here, you know if you're expecting a thousand dollar bill. It's going to be a thousand dollars or less. It's not going to be over that.
Mark: And that leads to 21 time winners of Best Auto Repair in Vancouver.
Mark: So there you go. If you're looking for a reliable place and place that really values honesty and clear communication to get vehicle fixed and of course a repair shop that is very up on what's going on with cars. They have the best equipment. They invest a lot of time and money including going to trainings on electrics and hybrids and all that sort of stuff coming up. The guys to see are Pawlik Automotive. You can reach them at 604-327-7112 to book your appointment. You have to call and book ahead, they're always busy. Or check out the website pawlikautomotive.com. Hundreds, literally hundreds of blog posts and videos on there. Hundreds of videos on our YouTube channel, Pawlik Auto Repair. And of course, thank you so much for listening to the podcast. We really appreciate it. Thanks Bernie
Bernie: Thanks Mark and thanks for watching. Thank you for voting for us, it really means a lot.
Pawlik Automotive awarded Best Auto Shop in Vancouver 2018. Congratulations to all winners!
Mark: Hi, it’s Mark from Top Local, we’re here with Bernie Pawlik, Pawlik Automotive in Vancouver, Vancouver’s best auto service experience. Eighteen time winners of Best Auto Repair in Vancouver as voted by their customers and fixing and repairing, maintaining cars in Vancouver for 38 years. How’re you doing Bernie?
Bernie: Doing very well.
Mark: So I guess we want to address why are we doing a podcast?
Bernie: Why are we doing a podcast? Well, we have been doing videos, as many of you have seen, we’ve been doing videos for several years now, it’s been great for our business because it’s brought a lot of customers through our door. But there’s also a lot of people around the world who watch these videos and so I realize there’s a value that people are getting out of our education that we’re providing, so that’s why we’re going to use podcasts. So you can get more hopefully useful information.
Mark: And what kind of viewpoint are we coming from?
Bernie: We’re coming from the viewpoint, I mean as a person, as a shop owner, I really believe in maintenance. Maintaining your car’s really important to make sure that it’s reliable. So it’ll start, and when you want to hit the brakes, your brakes work, so we avoid, we try to take the surprises out of your car life at our shop.
So the viewpoint we’re coming from is first of all maintenance, but we’re also showing repairs that are interesting, things that are going wrong with cars. Just a wide variety of issues, different brands, whatever I think is interesting to people. Common problems, things we’ve helped people out where we may have saved a lot of money on certain repairs for people.
Mark: And so, we’ve talked about many different vehicles, brands, models, different ranges of years and some of them have some pretty significant reliability issues. We’ve gotten some pretty hot comments on our videos over the years. What’s you response to that?
Bernie: Well, I know there’s some people that just defend their brand name and they think we’re saying bad things about it. I'm not here to defend any particular brand of car, actually I like them all. I mean, I find working on cars fascinating. One thing I didn’t mention, I think you know, even growing up I found automobiles and trucks are just fascinating, the way they work, they just keep getting more and more interesting.
I find all makes and models are good but we’re just calling out what we see. You know if there’s a certain vehicle where spark plugs keep blowing out of the engine, you’ll know who I’m talking about, we’re going to talk about that. And if you’re going to buy a vehicle like this, or if you own it, nothing wrong, it’s just what and how it was engineered and built and it’s just something that needs to be fixed. So that’s the perspective we come from.
We have no brand preference. I mean I own a wide variety of vehicles, some I’d recommend others to buy, some I wouldn’t. Do I make the right choices? I don’t know, I just buy them because I like them. Everyone has their own reasons. It’s kind of like a car can often be like a fashion statement for some people, other people as long as they get from A to B in what’s reliable that’s all that counts. So yeah, we’re just here to call it like we see it.
Mark: So there you go. If you’re looking for service for your vehicle in Vancouver or want to ask questions, you can contact us at pawlikautomotive.com. You can check out our Podcast on iTunes or our videos on Youtube. Thanks Bernie!
Bernie: Thanks Mark
This makes the 11th time we have one a “Best of Vancouver” in vehicle repair honour.
It’s humbling and gratifying to know that our customers appreciate the service we provide. We work hard at getting better; the systems we use, the training and equipment we invest in to look after your vehicles better.
Thank you! We appreciate our customers.
Best of Vancouver – 2012
Honoured to Present Great News Today!
We are “The Georgia Straight” Best of Vancouver winner for Best Auto Service (independent) again for 2012.
These winners were selected by readers in an on-line survey conducted earlier this year.
We’re very thankful to all our customers who supported us. It’s an honour that we take very seriously and will continue to do our very best to take great care of you, your car and/or light truck.
We are “WestEnder Vancouver Urban Weekly” Best of the City gold winner for most favored Auto Repair and Service for 2012.
We are thankful of all our customers who supported us. It’s an honour that we take very seriously and will continue to do our very best to take great care of you, your car and/or light truck.
We love servicing new vehicles and always appreciate working with the clean, shiny and newly painted undercarriage and suspension components.
Many of our clients bring their new vehicles to us for service but some take their new cars to the dealer. Is it because they feel their warranty will be voided if the dealer doesn’t service it? Is it because the glitzy feel of the dealership somehow pulls on them and makes them feel like these are the folks who will best service this car? Were they told that their car must be serviced by the dealer? Or perhaps, after years of fixing their old car we are thought of as the “old car repair shop.”
Whatever the reason it is time to bust a few myths:
My warranty will be void if anyone other than the dealer services my car.
If there is a warranty related problem the dealer won’t take care of me because I have done my service elsewhere.
The dealer knows my car better. It’s new technology and they have the tools to fix it.
If there is a recall only the dealer will know that.
I hope that this sheds some light for you and helps you make a choice as to who services your car.
As a further advantage to dealing with us we are your 3rd party advocate to be certain that your vehicle is being properly serviced and any warranty related concerns are brought to your attention. So much of your car is hidden and unless someone mentions a concern you are unlikely to know that it is needed.
If you like the service and value that you get from the dealership by all means stick with them; however do know that you have a choice, and I believe that we offer a fabulous choice, superior to the dealership.
Pawlik Automotive is an auto service shop located in the Marpole area of Vancouver, BC. We’ve been in business since 1991 which makes us 20 years old this year. We service most makes of cars and light trucks and we do pretty much all the maintenance and repairs that your car will need. What we don’t do is bodywork, windshields and detailing.
I want to speak today on a few aspects of our business that are unique.
Let’s face it there are a lot of auto repair shops out there but there are several things that make Pawlik Automotive an excellent choice for servicing your vehicle.
We take what I call a wholistic approach to vehicle service. We look at the whole car, evaluate it and let you know what service is required now and what is required in the future. The basis of that service comes via this very colorful and detailed inspection form. Having us as your partner in vehicle service undoubtedly saves you money in the long run.
We don’t use a heavy handed or fear based tactics as a way of selling service.
Another area of specialty for us is fleet maintenance: essentially these are vehicles used for business and most often these would be trades companies: plumbers, electricians, locksmiths, rubbish removal companies and garden maintenance companies just to name a few.
What makes our service so valuable to fleets is our thorough inspections along with accurately recording the work needed and booking future appointments along with reminding them of when service is needed.
Diesel cars and diesel trucks are another area of specialty for us. Many auto repair shops don’t do diesels but we love them and have invested in the equipment and education to diagnose and repair them properly.
Doing proper diagnosis is very important to fixing a modern vehicle and it is a big part of our business and it’s something that we do very well. There are many expensive parts to go wrong so it is essential to take the time to find out what the exact cause is so that our client’s money is not wasted.
Over the past few years I’ve invested heavily into our website and created educational materials. I write blog articles frequently about all sorts of auto repair topics and have created several videos on how we do our work and what makes us unique.
I encourage you to take the time to look around as it explains a lot about how we do things here at Pawlik Automotive.
If you have someone that you’d like to refer to us please ask them to look at our videos as it will give them an idea about how we do things and what makes us unique. While I have fun making these I do it so that people will learn about what makes their vehicle tick and what goes into the work that we do so they can get a better understanding of the value that we offer.
Please take a couple of minutes to view one of my videos this week. Just go on You Tube – Pawlik Automotive. I’d love to hear your feedback.
I am pleased to announce that our shop has won an AirCare Quality Repair Award. Very few technicians receive these awards and I am honoured to have met the criteria. To win this award a technician must perform a set number of repairs per year and have a passing average of 95%.
Our shop average over the past 12 months is 100%!
When you bring your vehicle to Pawlik Automotive you can count on receiving the finest AirCare repairs and service in Vancouver with a commitment to fixing your car properly: doing so not only keeps your vehicle running at its best, but also keeps our air clean.
Land Rover has established a reputation as a fabulously reliable go anywhere vehicle. For decades they have been found at all corners of the globe driving on hard pavement or just as easily, where no road exists! We service Land Rover and the very luxurious Range Rover at Pawlik Automotive with care, expertise and the latest diagnostic equipment.
For many years British vehicles had a horrible reputation as being unreliable and older Land Rovers were not without fault. That however has changed: these vehicles are very well built, are extremely reliable and best of all, parts are readily available. We look forward to taking care of your Land Rover or Range Rover with our expert care and service.